Paul Sizemore » Kinnser http://paulsizemore.com UI / UX / IA / PS / PMM Sat, 07 Apr 2012 17:07:02 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Kinnser on the Inc 500 List http://paulsizemore.com/kinnser-on-the-inc-500-list/ http://paulsizemore.com/kinnser-on-the-inc-500-list/#comments Sun, 25 Dec 2011 17:55:18 +0000 Paul Sizemore http://paulsizemore.com/?p=432 Kinnser is recognized on the Inc 500 Fastest growing companies. Over the years since I was there, they have grown by over 30 employees, and millions in revenue. 

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]]> http://paulsizemore.com/kinnser-on-the-inc-500-list/feed/ 0 About Kinnser: The Flagship Product http://paulsizemore.com/about-kinnser-the-flagship-product/ http://paulsizemore.com/about-kinnser-the-flagship-product/#comments Sun, 25 Dec 2011 17:34:09 +0000 Paul Sizemore http://paulsizemore.com/?p=422 Agency Manager is Kinnser’s main product, and the product I’m supporting. It’s a very interesting company and environment. They are located in Dripping Springs, TX, recently moved from Houston. It sounds a little like a joke, but there are two other people I work with a lot in the company, one is a Roman Catholic, the other a Palestinian, and I am converting to Judaism.

]]> http://paulsizemore.com/about-kinnser-the-flagship-product/feed/ 0 Improving Call Center Efficiency http://paulsizemore.com/improving-call-center-efficiency/ http://paulsizemore.com/improving-call-center-efficiency/#comments Sun, 25 Dec 2011 17:25:03 +0000 Paul Sizemore http://paulsizemore.com/?p=420 Many times in start up the opportunity cost is too great to do prototype design. At Kinnser, a health care start up, that was the case. The product was coming out of early stage startup, and starting to be scaled up. The bugs in the system were really starting to stress the company. One of the customer service enhancements I designed and implemented was the live debug information for the call center. The debug box was limited to display for the company IP block, and those working remote. As the call center requested access to new information, developers could quickly insert scripts to output the data. One of the most frequented cutomer confusion points was the roles, many features in the application were dependent on the user role. 

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]]> http://paulsizemore.com/improving-call-center-efficiency/feed/ 0 It’s Easy as Pie, or 1,2,3, Your Pick http://paulsizemore.com/its-easy-as-pie-or-123-your-pick/ http://paulsizemore.com/its-easy-as-pie-or-123-your-pick/#comments Sun, 25 Dec 2011 17:17:05 +0000 Paul Sizemore http://paulsizemore.com/?p=418
Many times the details and nuances are what makes a product. With Kinnser’s Physician Access we debated for days if ‘Done’ was a step; in other words, should it be 1,2,’Done’ OR 1,2,3,’Done.’ The later won out. Either way, the registration process was well design, thought out, and tested. 
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]]> http://paulsizemore.com/its-easy-as-pie-or-123-your-pick/feed/ 0 My Experience: Visualizing the Chronology http://paulsizemore.com/my-experience-visualizing/ http://paulsizemore.com/my-experience-visualizing/#comments Sun, 25 Dec 2011 06:40:39 +0000 Paul Sizemore http://paulsizemore.com/?p=364
Some have called me a job hopper. Based on my history, thats a true statement. What I disagree with is the perspective and negative language used in the description. I’ve done a lot, much more than most people – I’ve worked in retail, publishing, ad revenue, healthcare. I’ve worked for four person startups, and Fortune 100 companies. I’ve looked to the new. A lot of people want to stay in college all their life because they love learning new things. I love learning new things, too. I think I would have stayed in college all my life, if we learned while building rather than learning alone. 

Below is a visualization of my work history, linked at http://vizualize.me/iGni5G6JGX#.TvbCmWAutJ8

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