Paul Sizemore

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  Paul Sizemore 3:34 pm on January 11, 2012 Permalink | Reply
  Tags: iPhone ( 4 ), Smoothstone ( 11 ), UI, User Interface ( 6 )   

  Last Minute iPhone UI Design: The Icon 

  At Smoothstone we were in the final stages before releasing a soft phone for the iPhone that would bring our unified communication platform to the iPhone, and a dial tone. Among some of the last minute iPhone UI work was the need for an app icon. In true startup mode, all our internal resources were working on other high need projects, and there wasn’t enough time to go outside the company. It was time to brush off my design skills, and create a few icons for executive approval.

  These icon set was based on the new Smoothstone logo, the power of the cloud, and a rapid study of other cloud solutions.

  
  

  
  They ended up with:

  
  

   

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  Paul Sizemore 5:13 pm on January 9, 2012 Permalink | Reply
  Tags: Axure ( 7 ), HEALThESchools, Humana ( 16 ), Schools, UI, User Interface ( 6 )   

  HEALThESchools Prototypes and Wireframes 

  While at Humana I worked extensively for The Humana Foundation’s HEALThESchools initiative, more information at http://www.humanafoundation.org/community_benefits/healthe_school.asp

   

  I built some early user interface designs for the product, and eventually coordinated the HEALThESchools branded pedometers that were used in the program. The pedometers used the HumanaGear Connect process that I designed to register and activate the pedometers. Once activated, and used by the students, the pedometer data would be uploaded and flowed into HEALThESchools website.

   

  Below, you can see the early wireframe progression, and eventually ended with the Ruby application at https://healtheschools.org/

   

  The program is having amazing results in the two pilot schools, and is part of an overall strategy that has dramatically increased test scores.

   

   

  

   

  Low fidelity Axure prototype built on the 960gs (pick background).

   

   

  

  Higher fidelity Axure prototype built to illustrate the use of food and activity icons.
   
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  Paul Sizemore 5:25 pm on December 25, 2011 Permalink | Reply
  Tags: Kinnser ( 5 ), UI, User Experience ( 6 ), User Interface ( 6 ), UX ( 8 )   

  Improving Call Center Efficiency 

  Many times in start up the opportunity cost is too great to do prototype design. At Kinnser, a health care start up, that was the case. The product was coming out of early stage startup, and starting to be scaled up. The bugs in the system were really starting to stress the company. One of the customer service enhancements I designed and implemented was the live debug information for the call center. The debug box was limited to display for the company IP block, and those working remote. As the call center requested access to new information, developers could quickly insert scripts to output the data. One of the most frequented cutomer confusion points was the roles, many features in the application were dependent on the user role. 

  

   
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  Paul Sizemore 5:17 pm on December 25, 2011 Permalink | Reply
  Tags: Kinnser ( 5 ), UI, User Experience ( 6 ), User Interface ( 6 ), UX ( 8 )   

  It’s Easy as Pie, or 1,2,3, Your Pick 

  Many times the details and nuances are what makes a product. With Kinnser’s Physician Access we debated for days if ‘Done’ was a step; in other words, should it be 1,2,’Done’ OR 1,2,3,’Done.’ The later won out. Either way, the registration process was well design, thought out, and tested. 

  

  Download this gallery (ZIP, null KB)

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  Paul Sizemore 2:24 am on December 25, 2011 Permalink | Reply
  Tags: Humana ( 16 ), Information Architecture ( 3 ), Pedometer ( 2 ), UI, User Experience ( 6 ), UX ( 8 ), Walgreens, Walk With Walgreens Pedometer   

  The UX of Walk with Walgreens Pedometer 

  The consumer experience of the Walk with Walgreens Pedometer is detailed in this report that was prepared, and supplied to Humana Executives.

  Report supplied to: Humana Executives

  Goal of report: To give a overview understanding of the Walk with Walgreen’s program in order to make better decisions about the Humana Gear Activity Monitoring program.

  Walk with Walgreens Customer Experience Overview Prepared by: Paul Sizemore June 2011       In the summer of 2011 Walgreens initiated a campaign to engage consumers in walking while rewarding them for those steps using store discounts. This document is a sampling of some of the consumer experience points.

  A Walgreens branded pedometer was made available for consumers at the stores. When I went to get a pedometer, I went to three stores. The first only offered me the option to purchase one, the second directed me to the Pharmacy, where they were out, the third had two pedometers in the Pharmacy. Distribution was done through the pharmacy.

  

  A manufacture of the pedometer was identified, seen above. Cost of pedometer is sub $3.50 per piece in limited quantity.

   

  Online registration for the program is easy.

   

  The registration process allows the user to associate many different social media outlets.

   

  Alerts are given to the user as they complete and log activities. The alerts are done in a Web 2.0 format.

   

  The Profile page allows users to have one place to go to see the major events associated with her account.

   

   

  As the user completes activities, she ‘unlocks’ discounts.

   

  An overview of the awarded rewards are available.

   

  The program has a strong social component, and uses both Facebook and other social media tools.

   

  The user can share activities by creating user generated content.

   

  The site uses embedded video to create a rich experience while leveraging user generated content.

  The program does not allow a validated activity, but relies on manual entry of step data.

   

  Weekly emails are sent out in plain text. They are often short, and are an underutilized marketing channel.

   

  The user can create routes with Google Maps, and even attach photos to the route.